FAQs

How do I buy something?
Visit our Ordering & Payment policy for a clear explanation.

Sold out? What if the item I’m interested in is no longer available in my size?
New items can be sold out rather quickly, but we may get more soon! Please contact us and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

What should I do if the size on the tag is different from what I ordered?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don’t fit you well, you could return them definitely. (Please check our Shipping & Returns policy).

Why is the color of my received clothing a little different from what I saw online?
The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you a promotion code as compensation for the future purchase. However, we will try our best to avoid the matter happens.

Any store locations?
We just do the business on line.

Where do you get our clothes?
All the apparels come from the top brands in Europe, Australia and America. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.

How do I use a discount code?
If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.

Not sure about a size or have a fit question. How do i find this information?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please send a mail to info@chiqueboss.com.

Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

Can I get more information on a product?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. The product page for every item includes sizing, a detailed description, care instructions, and most importantly, images. If there is anything further information you feel we need to put on there to help you, just let us know what information you’d like to see and we’ll do our best to include it.

How do I pay for my order?
You can choose between following payment methods: iDeal, creditcard (Visa/Mastercard), Mister Cash / Bankcontact, PayPal, Meastro, Sofort Banking and Paysafecard. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us. All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

What currencies can I use?
There are several currencies available as follows: Euro, US Dollar, Britisch Pound Sterling and the Australian Dollar. You can choose your currency on all pages accept the ‘My Account’- and the ‘Checkout’-page.

How about currency conversions?
Your order will be charged to your bank statement in Euros. The bank that has issued your credit card (or other payment card) determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate.

Is it safe to use my credit card on the website?
Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.

Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
– The card may have expired. Check that your card is still valid.
– You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
– You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
– Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

Was I charged twice?
Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Do you offer free shipment?
Free shipping on orders over €48+ for selected countries
The selected countries for free shipping on orders over €48 are The Netherlands, Belgium and Germany.

Free shipping on orders over €60+ for selected countries
The selected countries for free shipping on orders over €60 are: Luxemburg, United Kingdom.

Free shipping on orders over €75+ for selected countries
The selected countries for free shipping on orders over €75 are: France, Denmark, Italy, Austria, Sweden, Slovenia, Switzerland.

Free shipping on orders over €100+ for selected countries
The selected countries for free shipping on orders over €100 are: United States, Estonia, Finland, Greece, Hongary, Ireland, Norway, Poland, Portugal, Slovenia, Turkey, Czech Republic, Iceland, Croatia, Lithuania, Romania, Slovakia, Spain and Luxemburg.

Free shipping on orders over €120+ for selected country
The selected country for free shipping on orders over €100 is: Australia.

Your country not listed above?
The counties that are not listed above are getting free shipping at a minimum spend of €100.

Free shipping packages will be shipped as a standard package provided with a Track & Trace code (as detailed below). Customs, taxes, duties, and collection fees may still apply. For orders outside Europe all duties and/or taxes are the responsibility of the customer and are not collected by ChiqueBoss, nor are they included in the order total. Any applicable fees will be due upon delivery.

What are the shipping costs and methods?
For an overview of the shipping costs click here.

For orders outside Europe all duties and/or taxes are the responsibility of the customer and are not collected by ChiqueBoss, nor are they included in the order total. Any applicable fees will be due upon delivery.

Track & Trace
Your package will be send by DHL and will always be shipped with a tracking code. We will always send you an email (within 1 workday) when your package is being dispatched with your tracking code. If you haven’t received any mail with your track & trace code please check your spam mail. Otherwise go to this page if you haven’t received a tracking code within 48 hours.

When will I receive my order?
For an overview of our delivery times click here. Orders are not shipped on the weekends or holidays.

Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact us.

Will I have to pay international taxes & duties?
For orders outside Europe all duties and/or taxes are the responsibility of the customer and are not collected by ChiqueBoss, nor are they included in the order total. Any applicable fees will be due upon delivery.

Verification of shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service’s records, this information does not match their records, we may have to contact you to update this information and this may delay your order.

Do you ship to po box address?
We don’t support this kind of service.

I received wrong or faulty item(s).
If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our contact form or send an email to info@chiqueboss.com. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.

Missing any items in my order.
If you are missing items in your order please feel free to contact us. We will take care of this as soon as possible by sending you the missing item. Of course you don’t have to pay for the shipping costs for the missing items.

Can I refuse my shipment?
Yes you can BUT If you refuse a shipment from ChiqueBoss, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ChiqueBoss. This amount will be deducted from your merchandise refund.

How can I return an item?
When returning items ensure you include a brief explanatory note which includes your name, order number, and reason for return.

– The return form and retour address sticker can be found in your package, fill out all the information needed
– Place the products you wish to return in a package (all goods must of course be unused and in their original condition
– Place the return form in your package
– Paste the retour address sticker on top of the package
– Send the package back to us within 14 days from initial delivery date

Can’t you find the return form or/and address sticker? Click here to download our address + return form. (PDF)

Do you offer free returns?
No, at this moment we unfortunately don’t do this. Please note that items must be returned at your own expense.

Can I exchange an item?
Yes, we do take exchanges. Please fill this in on the return form. With insufficient stock we will contact you by email. You can choose store credit or a refund.

When will I get my money back?
Returns mailed to ChiqueBoss can take up till two weeks to process after receiving. Once returns are processed, a credit will be issued to the original payment type used to complete the purchase.

What items CAN’T I return?

– Pierced jewelry
– Accessories
– Swimwear if the hygiene seal has been removed
– Any other item that cannot be returned for health or hygiene reasons
– Used underwear and/or hygiene
– Damaged items (for example if you broke a zipper during fitting)
– Dirty items (for example if they got make-up on it during fitting)
– Items with removed labels
– Items that are not in the same condition as when you bought them